How do i make a reservation?

Reservations for all gear rentals are booked on a first come, first serve basis. As such, advance reservations are highly recommended but not required. You may book a reservation when booking a cottage online by selecting the desired Gear Rental Add-On. Alternatively, you can book by contacting our Guest Services Team via email or phone. All gear rentals are non-refundable.

How does payment work?

Payment can be made by major credit card (VISA, Mastercard, American Express) or Interac Debit. A valid credit card is required to be on file for all gear rentals. Cash payments are not accepted. We can accept payment via Email Money Transfer (EMT) so long as there is also a valid credit card on file. All reservations are non-refundable.

How do gear rentals work?

All gear rentals have a minimum age requirement of 18 years. Gear may not be rented on behalf of someone else. Only registered resort guests may reserve gear rentals, and they must take place during their stay.

When your reservation begins, head to the resort office and our Guest Services Team will get you set up. All renters are required to review and sign a rental agreement and waiver. Those guests who book their gear rental online will be sent their rental agreement and waiver to sign electronically. Upon receipt of payment, and signed rental agreements/waivers, the Guest Services Team will walk you over to your gear. A visual inspection of the gear will be conducted in conjunction with all renters to ensure everything is operating properly. E-bike renters will also receive basic instructions on how to operate the gear. All safety equipment (PFDs/helmets) must be worn during gear use.

When your reservation ends, head to the resort office as all gear must be signed back in with a Guest Services Team member. Gear may not be left outside the office, or on the property. Guests are responsible for their rented gear until it is signed back in with the Guest Services Team. All gear will be inspected jointly by the renter and the Guest Services Team to ensure that everything is still in working order.

What happens if i return my gear late?

Rentals not returned on time will be charged an additional rate with no further rights to the gear. Our reasoning for this is to discourage late returns as our office closes for the day at 5:00PM. We are also dependent on gear being returned on time to fulfill the following reservations as we are often fully booked. We never want to disappoint someone looking to begin their gear rental reservation. Gear cannot be dropped off after hours, and must be signed back in with a Guest Services Team member. If rentals are not returned 24 hours after they are due back, the renter will be charged the current market cost to replace the gear (including all add-ons such as PFDs, paddles, and/or helmets).